Electronic filing vault
Governed filings, versioning, tagging, and chronological trails — analogous to procedural registers ODR institutes maintain for transparency.
India’s AI-assisted ODR dispute stack
BharatNyay
Click Karo! Resolve Karo!
Fast, fair routes for loan and portfolio disputes built on proven ODR ideas: structured negotiation, neutral-led mediation, conciliation, and arbitration under the Arbitration & Conciliation Act, 1996 — online, secure, and audit-aware. BharatNyay supports individuals, enterprises, and institutions with legally aligned digital dispute workflows.
Arb. & Conciliation Act 1996
Party autonomy + neutral safeguards
Signed-in workspace
856+
Cases tracked
91%
Resolution fidelity
14 days
SLA target
₹12.5 Cr+
Portfolio value
ODR snapshot
Online Dispute Resolution (ODR) integrates technology with mediation, conciliation, negotiation, or arbitration — so pleadings, evidence, and hearings can proceed without needless travel, aligned with UNCITRAL’s technical notes on ODR foundations and proportional case management.
BharatNyay service lanes include online mediation, online arbitration, online conciliation, and online negotiation. These tracks are designed to resolve disputes faster, legally, and securely while preserving commercial and customer relationships.
Trusted by teams across India’s lending ecosystem
Bajaj FinanceHDFC BankSBI
ICICI BankAxis BankKotak Mahindra
Platform features
Operational depth for lawful ODR
Rails that mirror how institutional ADR blends party-driven negotiations with adjudicatory closure — dossiers, neutrality, timelines, hearings, and artefacts from one cockpit.
Escalation ladder
Mapped from pre-arbitral consultations through neutral appointment, aligning with UNCITRAL’s emphasis on exhaustion of amicable tiers where parties agree.
AI-assisted triage
Portfolio classification hints, SLA risk spotting, anomaly flags — always reviewable so humans certify outcomes (ICODR good-practice echoes).
Mandatory notices discipline
Dated communications respecting cooling-off etiquette before arbitration petitions consume court bandwidth.
Financial exposure KPIs
Portfolio POS/claim overlays so creditor committees quantify exposure while neutrals supervise proportionality.
Hearing & award readiness
Secure conferencing hooks, chatter logs, interim capture fields — artefacts expected when converting digital hearings into settlements or awards.
How it works
Stages parties expect in disciplined ODR
BharatNyay hard-wires intake, neutrality, procedural fairness logs, and repository hygiene for mediation, conciliation, negotiation, and arbitration at production scale.
01
Consent & clause check
Validate arbitration agreements / ODR tiers and seat language before escalating.
02
Negotiate & mediate
Controlled notices, caucus slots, escalation clocks — chatter becomes evidence of good faith effort.
03
Neutral & hearing
Appointment logs, disclosures, digitally witnessed hearings respecting natural justice norms.
04
Settlement / award
Document repository ready for stamping, filings, RBI/NCLT interplay where jurisdiction permits.
Our stakeholders
Governance-ready roles
Consumers, financiers, neutrals, and supervisors converge on one fabric — aligning with fiduciary duties and supervisory expectations for fair recovery (RBI).
Borrowers
Fair EMI disputes, coercion complaints, SARFAESI interplay — mediated channels before escalation.
Lenders & NBFCs
Repeatable dockets respecting fair practices code timelines and escalation governance.
Neutrals
Remote case management disclosures, neutrality declarations, remuneration transparency.
Regulators / audit
Grievance redress artefacts, SLA telemetry, segregation of duties for sensitive actions.
Testimonials
Trusted by thousands
Illustrative stories — customise with live references after deployment.
“Structured ODR ladders closed my EMI overcharge in twelve days.”
“Neutral dashboards shave hours versus inbox arbitration.”
“Penalty reversal path finally matched our clause library governance.”
Deploy governed ODR for your portfolios
Book a blueprint session — neutrality policy, arbitrator panel rules, data residency, escalation matrices, integrations.