Operating model
BharatNyay throughput vs classic ODR steps
We translate adjudicatory stages into SLA-aware software tasks — so recovery teams, borrower advocates, neutrals share one clock.
- Pre-filing reconciliation: balance confirmations, amortisation artefacts, grievance tagging per RBI escalation norms.
- Notice discipline: statutory / contractual notices templated & timestamped prior to arbitrator engagement.
- Neutral directory: empanel arbitrators mediators pulled from segregated credential lists incl. conflict questionnaires.
- Evidence exchange: bundle builders export PDF hearing binders aligning with tribunal directions.
- Virtual hearing week: staggered caucus slots, interpreters, tribunal secretary minute logs optional.
- Outcome artefacts: settlement deeds, interim awards placeholders, disbursement confirmations.
- Post-award bookkeeping: registry filings reminders, stamping notes, supervisory attachments where applicable.
Why timing matters: Regulators scrutinise undue delay in borrower communications; neutral tribunals dismiss claims for lethargic prosecution — BharatNyay’s timers visualise exposure for legal ops dashboards.