Secure case management
Confidential case management, digital evidence submission, transparent workflows, and neutral adjudication in accordance with applicable laws.
Online Dispute Resolution platform
BharatNyay
Click Karo! Resolve Karo!
A comprehensive digital platform for modern dispute resolution — Arbitration, Mediation, and Conciliation — trusted across India's lending ecosystem.
Arb. & Conciliation Act 1996
Party autonomy + neutral safeguards
Signed-in workspace
856+
Cases tracked
91%
Resolution fidelity
14 days
SLA target
₹12.5 Cr+
Portfolio value
ODR snapshot
India's governed
India's governed
dispute resolution platform
BharatNyay delivers structured Arbitration, Mediation, and Conciliation — with confidential case management, digital evidence, and transparent procedural workflows.
- Confidential case management & role-based access
- Digital evidence submission & immutable audit trail
- Neutral adjudication aligned with Arbitration Act 1996
- Real-time milestone visibility & SLA tracking
Arbitration is trusted across India’s lending ecosystem.
Platform features
Platform Features Mapped to the ODR Process
A comprehensive digital platform facilitating modern dispute resolution mechanisms, including Arbitration, Mediation, and Conciliation.
E-Filing & case vetting
Seamless electronic filing and preliminary scrutiny of cases, ensuring procedural compliance and efficient case administration.
Virtual hearings
Video-enabled hearing rooms, secure party participation, real-time document sharing, and accessibility from any location.
AI-assisted support
Administrative assistance for data organization, document retrieval, workflow automation, and scheduling — not decision-making.
Transparency & monitoring
Real-time status updates, procedural milestone visibility, case progress monitoring, and performance tracking.
Communication & tracking
Efficient communication and case tracking mechanisms with end-to-end support for online dispute resolution proceedings.
How it works
E-Filing and Case Management
From case initiation and vetting through hearings to resolution and outcome — transparent milestones at every step.
Case initiation
Case Initiation and Registration.
Case vetting
Preliminary Review and Case Vetting.
Hearings
Scheduling of Hearings.
Evidence
Submission of Evidence and Documents.
Conduct
Conduct of Hearings.
Outcome
Resolution and Issuance of Outcome.
Our stakeholders
Governance-ready roles
Consumers, financiers, neutrals, and supervisors converge on one fabric — aligning with fiduciary duties and supervisory expectations for fair recovery (RBI).
Borrowers
Fair EMI disputes, coercion complaints, SARFAESI interplay — mediated channels before escalation.
Lenders & NBFCs
Repeatable dockets respecting fair practices code timelines and escalation governance.
Neutrals
Remote case management disclosures, neutrality declarations, remuneration transparency.
Regulators / audit
Grievance redress artefacts, SLA telemetry, segregation of duties for sensitive actions.
Testimonials
Trusted by thousands
Illustrative stories — customise with live references after deployment.
“Structured ODR ladders closed my EMI overcharge in twelve days.”
“Neutral dashboards shave hours versus inbox arbitration.”
“Penalty reversal path finally matched our clause library governance.”
Deploy governed ODR for your portfolios
Book a blueprint session — neutrality policy, arbitrator panel rules, data residency, escalation matrices, integrations.