Secure and confidential case management.
Operating model
How BharatNyay supports the ODR process
A comprehensive digital platform facilitating modern dispute resolution mechanisms, including Arbitration, Mediation, and Conciliation.
Overview
What BharatNyay offers
BharatNyay provides a secure and technology-enabled platform to support Online Dispute Resolution (ODR) proceedings, including Arbitration, Mediation, and Conciliation.
The platform offers
Digital evidence submission and document management.
Transparent procedural workflows.
Neutral and impartial adjudication in accordance with applicable laws.
Efficient communication and case tracking mechanisms.
End-to-end support for online dispute resolution proceedings.
E-Filing
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E-Filing and Case Management
E-Filing and Case Vetting
The platform enables seamless electronic filing and preliminary scrutiny of cases, ensuring procedural compliance and efficient case administration.
Workflow
Case initiation
Case Initiation and Registration.
Case vetting
Preliminary Review and Case Vetting.
Hearings
Scheduling of Hearings.
Evidence
Submission of Evidence and Documents.
Conduct
Conduct of Hearings.
Outcome
Resolution and Issuance of Outcome.
Hearings
Virtual Hearings
The platform facilitates secure virtual hearings for the smooth and efficient conduct of dispute resolution proceedings.
Key features
Video-enabled hearing rooms.
Secure participation of parties and representatives.
Real-time document sharing and presentation.
Multiple communication tools to support effective proceedings.
Accessibility from any location, promoting convenience and efficiency.
Automation
AI-Assisted Support
Artificial Intelligence is utilized solely for administrative and operational purposes, including:
Data organization and management.
Document categorization and retrieval.
Workflow automation.
Scheduling and procedural assistance.
AI does not participate in decision-making, adjudication, or outcome determination.
Visibility
Transparency and Performance Monitoring
Interim Updates and Case Visibility
The platform provides stakeholders with real-time insight into every procedural milestone.
Real-time status updates.
Visibility of procedural milestones.
Monitoring of case progress.
Access to relevant records and communications.
Performance and timeline tracking to ensure procedural efficiency.
Exclusions
The platform does not undertake negotiation functions unless specifically incorporated within a structured mediation or conciliation process conducted in accordance with applicable law and institutional rules.