Mediation / conciliation
Facilitative neutrals shepherd interests; confidentiality of documents and submissions is preserved.
Education · Foundations
What is Online Dispute Resolution (ODR)?
ODR is the structured use of information & communications technology so parties resolve disputes outside overburdened court dockets, typically via negotiation tiers, mediator-led dialogue, neutral evaluation, arbitration, or hybrid blends — respecting party autonomy acknowledged in UNCITRAL’s ODR workstreams.
India
Codified flexibility (India context)
Parties may weave ODR timelines into contractual frameworks referencing the Arbitration & Conciliation Act, 1996 for binding outcomes, or choose conciliation statutes / specialised tribunals when sector law demands.
BharatNyay helps lenders articulate fair-practice-aligned ladders before escalation to courts.
Contractual ODR clauses can layer mediation, conciliation, and arbitration tiers proportionately.
Modalities
Mediation · conciliation · arbitration
Each modality serves a distinct purpose — from relationship-preserving facilitation to binding adjudication.
Arbitration
Adjudication with awards under the Arbitration & Conciliation Act, enforceable before courts of competent jurisdiction in India.
Platform
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Core online ODR services on BharatNyay
Online mediation
Structured facilitation to preserve relationships.
Online arbitration
Enforceable adjudication with digital evidence trails.
Online conciliation
Settlement-focused neutral assistance for faster closure.
Exclusions
The platform does not undertake negotiation functions unless specifically incorporated within a structured mediation or conciliation process conducted in accordance with applicable law and institutional rules.
Why now
Why digital modality matters now
Across India’s geography-heavy lending books, proportional ODR slashes travel burdens, aligns with RBI grievance SLA expectations, and frees bench capacity while maintaining audit trails prized by supervisory reviews.
Slash travel burdens across India’s geography-heavy lending books.
Align with RBI grievance SLA expectations and proportional timelines.
Free bench capacity while maintaining audit trails for supervisory reviews.
Built for individuals, businesses, and court-referred institutional caseloads.
Disclaimer
This primer is explanatory. Nothing here constitutes legal advice; involve qualified counsel before finalising clauses.